# ConversationIQ: AI call analyser

Understand line / Stop 02. Turns chat and voice interactions into actionable insights.

ConversationIQ transcribes calls, detects sentiment and flags compliance risks, turning chat and voice interactions into actionable insights.

## What It Does

- **Automated Transcription**: Transcribes calls automatically and analyses them with natural language processing.
- **Sentiment and Emotion**: Evaluates the tone and emotion of both the customer and the agent on each call.
- **Compliance Monitoring**: Content-safety analysis on call transcripts flags potential breaches or risky language.
- **Insights Dashboard**: A real-time dashboard of sentiment trends, customer satisfaction and resolution rates.

## Control and Audit

- **Guardrails**: Content-safety checks flag potential breaches and risky language in call transcripts.
- **Where a person decides**: Agents built in Praxis can pause for a person's approval, then continue with full context.
- **What gets logged**: Compliance-ready transcripts of chat and voice interactions.

Included on every line: Tenant isolation, Full audit trail, POPIA and GDPR, Model choice. Praxis is the agent framework in VectorMind. Agents plan, call tools and validate their results, and every step is logged with its tool inputs and outputs.

## Where It Runs

- **Data**: Stays sovereign and secure in the closed-loop VectorMind platform.
- **Fit**: Works with your existing communication infrastructure, without disrupting your tech stack.
- **Platform**: Cloud, private cloud or sovereign on-premise environments, with tenant isolation.
- **POPIA**: CohesionX platforms never train on your sensitive information, and follow strict access controls, encryption and compliance protocols, including POPIA and GDPR.

## Specs

- **Inputs**: Call recordings, Chat interactions
- **Outputs**: Transcripts, Sentiment and emotion, Compliance flags, Summaries, Dashboard metrics
- **Integrations**: Business workflow triggers

## On the Line

ConversationIQ is on the Understand line with [Iris](/products/iris.md), [Runestone](/products/runestone.md).

Book a walkthrough: info@cohesionx.co.za