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02 / ConversationIQ
How It Works
From a call recording to a flagged insight.
Illustrative
Inbound call / sentiment
- AgentThanks for holding. How can I help?
- CustomerThis is the second time I've been transferred.
- AgentI understand. Let me look at the account now.
- CustomerJust cancel it, I don't care what the contract says.Flagged for compliance review
03 / ConversationIQ
What It Does
- 01
Automated Transcription
Transcribes calls automatically and analyses them with natural language processing.
- 02
Sentiment and Emotion
Evaluates the tone and emotion of both the customer and the agent on each call.
- 03
Compliance Monitoring
Content-safety analysis on call transcripts flags potential breaches or risky language.
- 04
Insights Dashboard
A real-time dashboard of sentiment trends, customer satisfaction and resolution rates.
04 / ConversationIQ
Control and Audit
Guardrails, where a person decides, and what gets logged.
- Guardrails
- Content-safety checks flag potential breaches and risky language in call transcripts.
- Where a Person Decides
- Agents built in Praxis can pause for a person's approval, then continue with full context.
- What Gets Logged
- Compliance-ready transcripts of chat and voice interactions.
Praxis is the agent framework in VectorMind. Agents plan, call tools and validate their results, and every step is logged with its tool inputs and outputs. See Praxis
- Tenant isolation
- Full audit trail
- POPIA and GDPR
- Model choice
05 / ConversationIQ
Where It Runs
Sovereignty, deployment and POPIA.
ConversationIQ: Every call transcribed automatically. Tone and emotion for both the customer and the agent. Potential breaches and risky language flagged on the transcript. Sentiment trends, customer satisfaction and resolution rates on a real-time dashboard.
- Data
- Stays sovereign and secure in the closed-loop VectorMind platform.
- Fit
- Works with your existing communication infrastructure, without disrupting your tech stack.
- Platform
- Cloud, private cloud or sovereign on-premise environments, with tenant isolation.
- POPIA
- CohesionX platforms never train on your sensitive information, and follow strict access controls, encryption and compliance protocols, including POPIA and GDPR.
06 / ConversationIQ
Specs
- Inputs
- Call recordings
- Chat interactions
- Outputs
- Transcripts
- Sentiment and emotion
- Compliance flags
- Summaries
- Dashboard metrics
- Integrations
- Business workflow triggers
- Platform
- VectorMind
- Tenant isolation
- Full audit trail
- POPIA and GDPR
- Model choice
07 / ConversationIQ
On the Line
ConversationIQ on the Understand line, with its neighbours.
- VectorMindInterchange
- IrisVisual data extraction
- ConversationIQYou are here
- RunestoneDefensive AI, read-only